Refund Policy

At  Aussiepaws&tails, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a refund or exchange subject to the following terms and conditions:

1. Eligibility for Refunds

  • To be eligible for a refund, you must request a refund within [number] days of your purchase.
  • Refunds are only available for products that are unused, unopened, and in their original packaging.
  • Some products may not be eligible for refunds due to hygiene or safety reasons. Please check the product description for specific refund eligibility criteria.

2. How to Request a Refund

To request a refund, please contact our customer support team at Aussiepawstails@gmail.com with your order details and reason for the refund request. We may require proof of purchase or additional information to process your request.

3. Refund Process

  • Once your refund request is received and approved, we will initiate the refund process.
  • Refunds will be issued to the original method of payment used for the purchase, unless otherwise specified.
  • Please allow [number] business days for the refunded amount to be reflected in your account, depending on your bank or payment provider.

4. Exchanges

If you would like to exchange your purchase for a different product, please contact our customer support team to arrange for an exchange. Additional charges may apply for exchanges of higher value products.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately for assistance. We may require photos or additional information to assess the issue and provide a resolution, which may include a refund, replacement, or repair.

6. Non-Refundable Items

  • Shipping charges and any applicable taxes or fees are non-refundable.
  • Gift cards, downloadable software, and certain sale or promotional items may not be eligible for refunds.

7. Changes to this Refund Policy

We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes to this Refund Policy will be effective immediately upon posting. Your continued use of our Services after the posting of revised Refund Policy constitutes your acceptance of such changes.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at Aussiepawstails@gmail.com 

Thank you for choosing  Aussiepaws&tails. We appreciate your business and strive to provide you with exceptional service.